Thoughtful warmth, comfortable performance, and straightforward support—before and after your purchase.
Warmth
Our winter coats are insulated with genuine 750-fill-power down. The down is enclosed in a quilted inner layer to help prevent leakage. Most styles are designed for temperatures around −10°F / −23°C.
Breathability
Natural materials help regulate temperature, allowing our coats to remain comfortable in milder weather and while commuting in cars or trains.
Versatility
Our coats move easily between dressy and casual settings. The armholes and sleeves are designed to fit comfortably over blazers and suits, and even our shorter coats extend approximately two inches below a standard suit jacket.
Tailoring
Our coats are designed with alterations in mind. Sleeves are intentionally cut slightly long, with approximately two inches of workable fabric at the cuff before the down lining begins. This allows a tailor to shorten or lengthen them more easily, and the body can also be taken in.
Shipping
We provide complimentary shipping worldwide. For orders shipped outside the United States, we also cover customs and duties.
Returns
Full-price items may be returned or exchanged within 30 days of delivery.
Items must be unworn, unwashed, not dry-cleaned, undamaged, and unaltered, with all original hang tags attached. By day 30, the item must be returned or in transit with tracking. Simply initiating the return is not sufficient.
Clearance items are final sale. Gifted items may be exchanged only and must include the original hang and price tags.
Fees: Exchanges are free. U.S. returns are free; international returns are $95. Expedited shipping charges are nonrefundable.
Prefer personal help? Email info@norwegian-wool.com or visit our Fifth Avenue store.
Warranty & Repairs
Norwegian Wool provides a limited one-year warranty against defects in materials or workmanship, beginning on the original date of receipt. Proof of purchase is required. The warranty does not cover customer-caused damage or issues unrelated to a manufacturing defect.
To request a repair review
Email info@norwegian-wool.com with your name, proof of purchase, a description of the issue, and clear photos or videos showing the problem (or visit our Fifth Avenue store).
Please allow two to three business days for our team to review your information. We may need the coat sent to our New York facility for further evaluation. If the issue is covered by the warranty, Norwegian Wool will arrange and cover the necessary repair or provide a replacement at no cost. If the item cannot be repaired, we will explore another appropriate resolution.
Please do not send merchandise to any Norwegian Wool facility without our prior authorization.
