FAQs | Norwegian Wool

WARMTH
Our winter coats are lined with a fully authentic down fill of a 750 fill power. The down is quilted with an inner sac to prevent any down leakage. Most of our coats are designed to withstand subfreezing temperatures of around -10 degrees Fahrenheit / -23 degrees Celsius.

BREATHABILITY
We understand that many of our customers need our coats to be breathable and stay cool during more mild weather, or when worn while commuting inside cars or trains. Therefore, we make our coats from natural, breathable materials that are designed to heat regulate and allow for comfortable wearing in a broad range of temperatures.

VERSATILITY
Our coats are designed to be very versatile and can be worn both dressy and casual. The armholes and wrists are made to comfortably wear over blazers and suits. Even our shorter winter coats are still long enough to cover suit jackets by about 2 inches.

TAILORING
We offer many different cuts and fits but we want the coat to be the perfect fit for our customers so, we design the coats to be easily tailorable. The sleeves are cut on the longer side but we design them with about 2" of material in the cuff before the down lining starts. This make any shortening or lengthening a simple job for all tailors. The body of the coats can also be taken in.

SHIPPING

We provide free shipping to all locations worldwide and we fully cover any customs & duties fees for shipments outside of the U.S.

RETURNS
Most items can be returned or exchanged within 30 days of receiving merchandise. For a full refund, merchandise must be unworn and in sellable condition with original hang and price tags attached. Any returns made after 30 days will not be accepted. Clearance items are final sale.

In order to make sure that all products are brand new and from the newest production we have to strictly enforce the 30 day window. The 30 days begins the day it shows delivered to the customer. The item must be returned or en route with tracking by day 30 to be eligible for a full refund. Initiating a return by that date does not qualify.

Non-eligible returns or exchanges include final sale, worn, washed, dry cleaned, damaged or altered items.

Gifted items are eligible for exchange only if the merchandise is unworn and in sellable condition with original hang and price tags attached.

Expedited shipping charges are non refundable. Once received and processed, refunds will reflect on your account in 5-7 business days.

Exchanges are always free. Returns are free in the US, and $95 internationally. To begin a return, please email info@norwegian-wool.com or stop in to our 5th Ave Store.

REPAIRS/WARRANTY
Norwegian Wool stands behind the quality of its products.

Should any damage occur beyond normal wear and tear please contact us at info@norwegian-wool.com so we could assist you. We will coordinate and cover any necessary repairs or exchanges.

This policy does not cover any repairs needed due to customer accidents, improper care, negligence, or normal wear and tear.

To initiate a repair, please email Norwegian Wool at info@norwegian-wool.com or stop in to our 5th Ave Store.

SIZING GUIDANCE

SIZING GUIDANCE

News + Updates

SIZING GUIDANCE

SIZING GUIDANCE