Frequently Asked Questions
WARMTH
Our winter coats are lined with a fully authentic down fill of a 750 fill power. The down is quilted with an inner sac to prevent any down leakage. Most of our coats are designed to withstand subfreezing temperatures of around -10 Fahrenheit / -23 Celsius.
BREATHABILITY
We understand that many of our customers need our coats to be breathable and stay cool during more mild weather, or when worn while commuting inside cars or trains. Therefore, we make our coats from natural, breathable materials that are designed to heat regulate and allow for comfortable wearing in a broad range of temperatures.
VERSATILITY
Our coats are designed to be very versatile and can be worn both dressy and casual. The armholes and wrists are made to comfortably wear over blazers and suits. Even our shorter winter coats are still long enough to cover suit jackets by about 2 inches.
TAILORING
We offer many different cuts and fits but we want the coat to be the perfect fit for our customers so, we design the coats to be easily tailorable. The sleeves are cut on the longer side but we design them with about 2" of material in the cuff before the down lining starts. This make any shortening or lengthening a simple job for all tailors. The body of the coats can also be taken in.
SHIPPING
We provide free shipping to all locations worldwide and we fully cover any customs & duties fees for shipments outside of the U.S.
RETURN POLICY
Items can be returned or exchanged within 30 days of receiving merchandise. For a full refund, merchandise must be unworn and in sellable condition with original hang and price tags attached. Any returns made after 30 days will not be accepted.
Free shipping is provided on returns of goods within the U.S. A $95 return shipping fee is deducted from the refund on returns outside of the U.S. but this fee is waved if the customer initiates an exchange. If an exchange is made to another Norwegian Wool item, then we will cover both the return shipping on the initial purchase as well as the shipping on the new purchase.
In order to make sure that all products are brand new and from the newest production we have to strictly enforce the 30 day window. The 30 days begins the day it shows as delivered to the customer. The item must be returned or en route with tracking by day 30 to be eligible for a full refund. Initiating a return but not shipping by that date does not qualify.
Non-eligible returns or exchanges include final sale, worn, washed, dry cleaned, damaged or altered items.
Gifted items and gift receipts are eligible for exchanges only if the merchandise is unworn and in sellable condition with original hang tag and price tags attached.
Expedited shipping charges are non refundable. Once received and processed, refunds will reflect on your account in 5-7 business days.
To begin a return, please email info@norwegian-wool.com or stop into one of our locations.
WARRANTY/REPAIRS:
Norwegian Wool products are designed so they will last for many seasons. Norwegian Wool stands behind the quality of its products.
Should any damage occur beyond normal wear and tear please contact us at info@norwegian-wool.com so we could assist you. We will coordinate and cover any necessary repairs or exchanges.
This policy does not cover any repairs needed due to customer accidents, improper care or negligence.
NEW YORK
Flagship Store
554 5th Ave, New York, NY 10036
Phone | 212-922-3697
BOSTON, MASSACHUSETTS
Winter Store
175 Newbury St, Boston, MA 02116
Sept 2024 - Feb 2025
Phone | 857-449-6129
PARIS, FRANCE
Pop-Up
Printemps Haussmann - Men's Store, Floor 2
64 Bd Haussmann, 75009 Paris, France
Nov 2024 -Feb 2025
Store Hours: Click Here
Email | info@norwegian-wool.com
