Refund policy

What is the return policy?

Most items can be returned or exchanged within 30 days of receiving merchandise.  For a full refund, merchandise must be unworn and in sellable condition with original hang and price tags attached.  Any returns made after 30 days will not be accepted.  Clearance items are final sale.

In order to make sure that all products are brand new and from the newest production we have to strictly enforce the 30 day window.  The 30 days begins the day it shows delivered to the customer.  The item must be returned or en route with tracking by day 30 to be eligible for a full refund.  Initiating a return by that date does not qualify.

Non-eligible returns or exchanges include final sale, worn, washed, dry cleaned, damaged or altered items. 

Gifted items are eligible for exchange only if the merchandise is unworn and in sellable condition with original hang and price tags attached. 

Expedited shipping charges are non refundable. Once received and processed, refunds will reflect on your account in 5-7 business days.  

Exchanges are always free.  Returns are free in the US, and $95 internationally.  To begin a return, please click here, email info@norwegian-wool.com, or stop in to our 5th Ave Store.   

Repair Policy/Warranty: 

Norwegian Wool stands behind the quality of its products.  

Should any damage occur beyond normal wear and tear please contact us at info@norwegian-wool.com so we could assist you.  We will coordinate and cover any necessary repairs or exchanges.

This policy does not cover any repairs needed due to customer accidents, improper care, negligence, or normal wear and tear. 

To initiate a repair, please email Norwegian Wool at info@norwegian-wool.com or stop in to our 5th Ave Store.