Refund policy

What is the return policy?

Most items can be returned or exchanged within 30 days of receiving merchandise.  For a full refund, merchandise must be unworn and in sellable condition with original hang and price tags attached.  Any returns made after 30 days will not be accepted.  Clearance items are final sale.

In order to make sure that all products are brand new and from the newest production we have to strictly enforce the 30 day window.  The 30 days begins the day it shows delivered to the customer.  The item must be returned or en route with tracking by day 30 to be eligible for a full refund.  Initiating a return by that date does not qualify.

Non-eligible returns or exchanges include final sale, worn, washed, dry cleaned, damaged or altered items. 

Gifted items are eligible for exchange only if the merchandise is unworn and in sellable condition with original hang and price tags attached. 

Expedited shipping charges are non refundable. Once received and processed, refunds will reflect on your account in 5-7 business days.  

Exchanges are always free.  Returns are free in the US, and $95 internationally.  To begin a return, please click here, email info@norwegian-wool.com, or stop in to our 5th Ave Store.   

Repair Policy/Warranty: 

We use only high-quality materials and produce in only high-level manufacturing facilities to ensure that our products last.

Additionally, Norwegian Wool provides a limited warranty against defects in materials and/or workmanship for a period of one year from the original date of receipt.  This warranty excludes any damage caused by the customer and/or is not a result of a manufacturing defect. Receipt / Proof of Purchase is required.

To inquire about a repair please email us at info@norwegian-wool.com and include: your name, proof of purchase, details about the issue, and pictures or videos that show the problem. Please allow 2-3 business days for our team to review the provided information. It is possible that we will need the coat to be sent to our New York facility for further evaluation. If it is determined to be within warranty, Norwegian Wool will oversee and cover any needed repairs or will provide a replacement item at no cost to the customer. If the item cannot be fixed, we will explore other ways to resolve the issue.

To initiate a repair, please email Norwegian Wool at info@norwegian-wool.com or stop in to our 5th Ave Store.

Customers should not send merchandise to our facilities without prior explicit authorization from us.